If your question isn’t covered, please feel free to reach out through any of the contact methods on this page.
We can help with changes or cancellations if you contact us quickly. Once your order has shipped, it can no longer be modified, but you may still return it in line with our return policy.
We accept credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. All payments are processed securely through Stripe.
Orders are processed within 1 to 3 business days. Because we partner with multiple suppliers to bring you the best products, delivery times vary based on the item’s origin. Items shipped from our U.S. warehouses to U.S. addresses typically arrive in 3 to 5 business days. All other shipments take between 5 to 12 business days.
Soon, you will be able to see exactly where your item ships from right on the product page.
Once your order ships, you will receive an email with a tracking link to follow your package in real time.
We accept returns within 30 days of delivery. We generally issue refunds without requiring a return, depending on the item and situation. In some cases, such as high-value items or suspected misuse, we may request that the item be returned. Items approved for return must be in original condition and packaging. Please see our returns & refunds page for full details.
You can reach us at +1 (786) 365-7314. We currently support text messages only so we can respond faster and keep track of your request.
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