Returns & Refunds Policy

This page explains our returns policy and refund policy, including eligibility requirements and how different types of requests are handled at CreateComfy. Please review the details below before submitting a return or refund request.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of delivery. If something isn’t right, we’ll work with you to find a fair solution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us via our contact page or at support@createcomfy.com within 30 days of delivery and provide your order number along with clear photo or video evidence.

Once verified, we will offer:

• A full refund, or
• A replacement at no additional cost

You will not be required to return the item in cases involving damage, defects, or receiving the wrong item.

To help us resolve issues quickly, we recommend reporting damage within 7 days of delivery.

Product Returns

If you wish to return an item that is not damaged, defective, or incorrect:

• Requests must be made within 30 days of delivery
• Items must be unused and in original condition
• All accessories and original packaging must be included
• Items delivered disassembled must be returned in the same condition

To initiate a return, contact us at support@createcomfy.com with your order number.

Once your return request is reviewed and approved, return instructions will be provided.

Approved returns must be sent back by mail to the address provided in the return instructions. Return shipping costs are the customer’s responsibility.

Refunds are issued after the returned item is received and inspected.

In some cases, we may offer a partial refund or alternative resolution, at our discretion, as an option instead of requiring a return. This approach helps streamline the resolution process and may reduce unnecessary shipping.

We do not offer direct exchanges for change-of-mind returns.

Refund Processing

Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.