We utilize leading courier services like UPS, DHL, USPS, FedEx, and CJ Packet to deliver your orders efficiently.
Our choice of courier strikes a balance between affordability, convenience, and speed.
1. Shipping Time
- Delivery Range: 3 to 12 days, depending on the destination and availability of the products.
- Products ship from US or international warehouses.
- Expedited Shipping: Please note that expedited shipping options are not available.
This approach allows us to offer free shipping while keeping costs low for our customers.
2. Processing Time
- Orders are typically processed within 1-3 business days.
- Orders placed on weekends or holidays may be processed the following business day.
3. No Shipping Costs
Free shipping on all orders, both domestically within the US and internationally.
4. Countries We Deliver To
Domestic Shipping: United States
International Shipping: Canada, Australia, New Zealand
- Additional charges such as customs duties or taxes may apply for international orders:
- Canada: Orders under CAD 20 are duty-free and tax-free. For orders over CAD 20, duties and taxes may be applied, which are collected by the courier or customs authorities.
- Australia & New Zealand: Orders under AUD 1,000 or NZD 1,000 are generally duty-free and GST-free.
In many cases, there are no extra fees at delivery, but any applicable charges are the customer’s responsibility.
4. Tracking Your Order
You will receive an email with tracking information once your order is on its way. (Note: This feature is not fully implemented, you may not receive a code yet)
6. Handling of Damaged or Incorrect Products
- Damaged Products: Full refund or replacement for badly damaged packages. Partial refund or replacement for partially damaged ones.
- Incorrect or Missing Products: Full refund or replacement for incorrect items. For items with minor discrepancies such as wrong color or size that are still functional, a refund or replacement is available. For missing parts that do not affect the product’s function, we may offer a partial refund or resend the missing part. Entire products will be resent if missing parts affect functionality. Missing accessories will also be resent.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer and will be deducted from your refund. These costs cover handling and processing.
For refused deliveries, additional costs can be deducted from your refund.
Need Help?
If you have any questions about your order or our shipping practices, please contact us at support@createcomfy.com or through the contact form on our “Contact Us” page. We are dedicated to ensuring your satisfaction.
We appreciate your understanding and are grateful for the opportunity to serve you.
Thank you for choosing CreateComfy!